ProdProfile: Hao Chen

1. What’s your background that’s led you to your current position at ProdPerfect?

Before ProdPerfect, I was working for one of ProdPerfect’s first customers. At the time, I was doing QA myself. Other engineers were doing QA. Everyone I could tap on the shoulder was doing QA. There was a lot of value in removing the QA burden. So when ProdPerfect CEO and Co-founder Dan was pitching me his idea, I was like: “Wow, this is actually useful.”

Fast-forward a year-and-a half later, I’m here at ProdPerfect.

2. Can you paint for me a picture of what life is like in your role?

I’m one of the engineering team leads. Our team works on both internal tooling and customer-facing User Interfaces (UIs). It’s a mix of making sure everyone on the team understands why we’re working on certain products/features, team members have everything they need and are unblocked, our team has the right resources and full-stack skill set to design, develop, and support new products/features, and others in the organization have good visibility into our product roadmap and current progress. Especially when you’re working on user-focused interfaces, it’s important to be product-minded and have that customer-centric way of thinking.

3. What are some elements of a “typical” interaction with customers considering our product?

Sometimes we’re providing support to the end-user or customer. Other times, it’s doing research asking customers: “What are your needs? Does this product or feature we’re building solve your needs?” Questions from customers come through many channels. In the spirit of transparency, we’ve been collecting questions that come in about the product into an internal quiz and ask team members: Which team is best suited to answer this question?” At this stage, there’s multiple stakeholders that collaborate to answer these questions.

Cross-team collaboration is one of the hardest things at any company. One thing that helps us here is our stated company values, which include transparency, humility, enthusiasm, impact, and ownership. Having open and honest discussions about our successes and failures helps us grow as a team. It’s about figuring it out together.

“It’s about figuring it out together.”

4. What intrigues you about engineering at ProdPerfect?

I like coming to work every day because of the people. Our CEO and Co-founder Dan has done a great job building a team of smart, ego-less people who share a similar mindset of wanting to make an impact and do good, who are kind and fun. I want to keep nurturing that company culture as we grow.

An unwritten value here is learning. A lot of people are just lifelong learners here—whether it’s learning new languages, taking classes, or just expanding their knowledge. There’s lots of people doing book club together—reading books on different topics that interest them and then having discussions on them. Those are all great ways to learn and grow.

5. How do you explain to people the value of ProdPerfect?

ProdPerfect is automating QA as a service. The company’s mission is to prevent burnout. We prevent burnout by helping customers prevent fires by catching significant, actionable bugs before they hit production. We catch bugs by running regression tests for customers, typically against their staging environments.These regression tests are machine-assisted in their creation by analyzing the most heavily-trafficked user flows on the customers’ web applications collected by our JavaScript snippet.  At the end of the day, ProdPerfect reduces the QA burden by automating away the painful parts of software development.

6. In your own words, how would you differentiate ProdPerfect from competitors?

We always have competitors. From companies doing no QA to having their own internal QA team to outsourcing parts of their QA. But no one is doing exactly what we’re doing. We have the data-science portion—analyzing traffic—but we also have that human in the loop. Test suite creation is machine-assisted, and it’ll be moving more toward that direction to help scale the company. But at the same time, context is hard to know without having a human in the loop: someone that’s knowledgeable about the customer’s web application. That’s the value of our delivery team. ProdPerfect perfectly combines extra QA manpower with data-based decision-making to give our customers peace of mind.

ProdPerfect Named a High Performer in G2 Grid® 2019 Report for Test Automation

We are happy to share that ProdPerfect has been recognized as a High Performer in the G2 Grid® 2019 Report for Test Automation Software!

G2 is the world’s largest business and software review website. G2 ranking reports are widely recognized for representing genuine and unbiased user voices, as all data is collected through real user reviews across online sources and social networks.

At ProdPerfect, we pride ourselves on delivering a great product and service that our customers not only love, but also can’t live without. So we’re thrilled to be named a High Performer thanks to customer reviews. In our opinion, a customer-driven award is the best kind to receive.

To be included in G2’s Grid Report for “Test Automation Software,” a product must:

  • Execute software tests
  • Run outcome reports
  • Compare outcomes to previous tests
  • Carry out tests multiple times a day

All products are ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact) and placed into one of four quadrants on the grid. Products in the High Performer quadrant have received high user reviews, but have yet to achieve the market presence as those in the Leader quadrant.

To learn more about ProdPerfect’s live user data-based approach to automate regression testing for web applications, or to request a demo, complete the form below and someone from our team will be in touch!

ProdProfile: Stephen DeFlumeri

1. What’s your background that’s led you to your current position at ProdPerfect?

With software, everyone thinks of actual development. Nobody was thinking about: Quality Assurance (QA) is super important. So I started researching and reading about it.

The company I was at before solved a massively important problem in QA. But I saw this problem of regression testing. Nobody could figure it out. It was this pain point when Erik approached me. Then it was like a lightbulb went off, like: “That makes so much sense. Why has nobody done this before? So I said, “let’s do it.” I was under the 10th employee. I’ve been here from the start and don’t plan on going anywhere.

2. Can you paint for me a picture of what life is like in your role?

Every day is different. I’m not sitting behind a desk having these dreary boring 30-minute calls where nobody wants to talk to me. We have this really interesting culture. Everybody has their role, but everyone wants to help out with everybody’s else’s role. That’s why we have such fascinating work. Everybody cares. Everybody wants to solve problems, whether it’s their problems or somebody else’s.

3. What are some elements of a “typical” interaction with customers considering our product?

Zoom meetings are awesome. But there is no replacing having a conversation in person. You get to know someone, not just like: Hey, the weather outside is rainy today. There’s a big problem where salespeople aren’t humanized, they’re just this being on the other side of the line. You want to let people know you care about more than what we’re selling. It’s about relationships.

We start off with a conversation. There’s nothing worse than getting to the demo where people still have conceptual questions. I want to the demo to be: “I get it and now I want to dig deep.” That’s where it gets fun. It’s also hard to show what our data analysis looks like in a black box. So we give companies a way to see what their testing suite is and try it without committing to a long-term contract first. Customers should know us front-and-back like if they were interviewing a person to go do that job.

“You want to let people know you care about more than what we’re selling. It’s about relationships.”

4. What intrigues you about sales at ProdPerfect?

I really like selling to engineers. I get excited talking to leaders with these really cool ideas. I get to learn about new companies who are doing fascinating things. And I get to help make that fascinating thing even better. To say: This is awesome. Now we can make it where your development team is more efficient. You can spread your brand out there and people are going to love it even more.

I was never really good at development. So my philosophy was: If I can’t make it, why don’t I help sell it? It still gives me the ability to be tight with engineering, understand product and the whole Software Development Life Cycle (SDLC). QA touches so many different parts of the business. That gives me a really cool advantage because I like learning. I like being a part of it.

5. How do you explain to people the value of ProdPerfect?

I talk about three pain points: 1) It’s really hard to figure out what to test. 2) Building those tests is an art form. 3) Because we’re so agile in the way we develop software, the maintenance and evolution of test suites has become this daunting task no one wants to do. So why don’t we let machines do that part? I love hitting home: “Hey, let’s solve this in a way more unique way that makes it way less painful.”

Regular people? I say: When’s the last time you’ve been on an e-commerce site and you click the check-out and it doesn’t work? How angry did that make you? People go: Oh, it’s the worst. I go: We help prevent those issues from happening. We let users tell us those workflows so we know exactly what they’re doing. And make sure those flows are working at all times. When I explain it like that, even my grandparents get it. And my grandfather got a cell phone for the first time 6 months ago.

6. What are the top few frequently asked questions people have about us? About our product?

The biggest one we get is Personally Identifiable Information (PII) and data privacy. If you’ve seen The Karate Kid, Mr. Miyagi has a really good quote: “Best block: not be there.” We want to block all of that personal data. Questions also come up around that fact that we are machine-led and human-assisted. The goal is to be fully close-cycled, where machines do everything. Our CEO Dan Widing puts it the right way: we are a self-driving car that still has a driver in the driver’s seat. How much human involvement is needed? It’s continuing to trend downward. It’s much less resource-intensive than it would be to manually build, maintain, and update. We let machines do the heavy-lifting.

Ultimately, as much as our job is teaching about ProdPerfect, even more of our job is evangelizing the QA infrastructure outside of what we do. ProdPerfect can work all day, but if we don’t have all the testing components to make the ecosystem complete, one tire works but the rest are flat. The car won’t drive.

7. In your own words, how would you differentiate ProdPerfect from competitors?

We’re the only company I’ve seen that’s using data in this way to build tests. Traditional tooling has been reactive: companies still need to build their own requirements and test cases. We’re one of the first proactive solutions. Not only are we telling you what should be tested, we’re continually building it, maintaining it, updating it, without the customer having to tell us what to do. They’re not managing us. They can focus elsewhere, which I think is really cool.

Everyone’s trying to make QA more agile. There’s no company telling you to slow down. Mark Zuckerburg said: “move fast and break stuff.” The philosophy now in QA is: “let’s move fast and not break stuff.” So “let’s move faster and let’s use data to do the heavy lift” is ProdPerfect’s unique approach.